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IMPORTANT NOTE: An order containing in-stock items and pre-ordered items will not ship until ALL ITEMS of that order are in stock and available. To receive your in-stock items sooner, consider removing the pre-ordered item from your cart and placing a separate order for it.
Back-Orders
A “pre-order” is a newly announced product that has not been made commercially available yet. When a customer places a “pre-order,” they are reserving the item for when it becomes in stock and shippable at a later date; when available, an ETA (estimated time of arrival) date will display near the Pre Order icon on the product page. All pre-orders must be pre-paid in full to reserve the product.
“预购”是尚未上市的新产品。当客户下“预购单”时,他们是在保留该商品,以备日后有货并可发货时使用;如果可用,ETA(预计到达时间)日期将显示在产品页面上的预购图标附近。所有预购必须全额预付以保留产品。
Pre-orders are saved in a "first come, first served" fashion within the Member Status. The priority attached to the Member status determines where the members’ reservation will be placed on the Pre-Order list.
Chee Seng Tong Traditional Medicine Shop always attempts to secure enough products to fulfill 100% of customer pre-orders. All pre-order customers will be notified via email when the product is being shipped to your address.
At this time, all our pre-orders require to be paid in full.
Any item showing the pre-order button next to it means that item is on order but has yet to be released. You may order any pre-order items by placing those items in your shopping cart and going through the normal checkout process. You will be required to pay for the pre-order items you wish to order.
We will notify you via email as soon as your pre-order items are ready to be shipped to your address. The email will also include tracking information and an estimated time of arrival.
Back-orders are saved in a "first come, first served" fashion within the Member status . The priority attached to the Member status determines where the members’ reservation will be placed on the Back-Order list; Members will receive the highest level of priority, Non members who like to place a back-order may also call us on 6251 3268.
We always attempts to secure enough products to fulfill 100% of customer back-orders. All back-order customers will be notified via email when the product is being shipped to your address.
All customers are eligible to place back-orders; however, priority is based upon your member status.
At this time, all Chee Seng Tong Traditional Medicine Shop back-orders require to be paid in full.
IMPORTANT NOTE: An order containing in-stock items and back-ordered items will not ship until ALL ITEMS of that order are in stock and available. To receive your in-stock items sooner, consider removing the back ordered item from your cart and placing a separate order for it